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Intelex is committed to creating equal accessibility for all individuals. We are committed to looking at new ways to ensure that our products and services meet the accessibility needs of everyone, including people with disabilities and removing barriers to accessibility in compliance with AODA.
The Accessibility for Ontarians with Disabilities Act (AODA)
The Accessibility for Ontarians with Disabilities Act (AODA), 2005 mandates how businesses and organizations, including Intelex, provide accessible services to individuals with disabilities and designed to make Ontario barrier-free for people with disabilities by 2025.
In 2008, the Government of Ontario launched the The Customer Service Standard, which is the first of five standards that will attain an accessible Ontario by 2025. Any person or organization that provides goods or services to the public or to other businesses and organizations in Ontario – no matter where that business is located in the world – has legal obligations under the standard.
The goal is ensure individuals with disabilities receive the same level of customer service as everyone else. All Intelex employees are in support of this policy, its objectives and its implementation in accordance with their roles and responsibilities.
To learn more about the Accessibility for Ontarians with Disabilities Act (2005) legislation and standards, visit the Accessibility Directorate of Ontario.
Our Commitment
Intelex is committed to providing a superior level of customer service, which includes treating all people in a way that maintains dignity and independence. We are committed to raising the level of awareness of accessibility issues within our company and providing our employees with the training they need to keep accessibility in mind when designing, producing, marketing and delivering accessible products and services. Intelex would like to be a leader in best practices when it comes to supporting and contributing to industry standards and guidelines for accessibility.
Accessibility at Intelex
Find out what Intelex is doing to achieve equal accessibility for everyone.
The Intelex Accessibility Plan outlines the strategies and actions to identify, remove and prevent barriers for people with disabilities that access our programs, services and facilities to increase accessibility. The plan also details our strategy for meeting Ontario’s Accessibility Legislation, the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Intelex Accessibility Plan
If you require an alternate format of the documents or any of Intelex’s publications, they are available upon request. Please contact [email protected].
Feedback
Our goal is to meet and exceed customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. A Customer Feedback Form is available and can be submitted by email, mail or fax.
Customer Feedback Form
All feedback will be directed to our Human Resources Department who will involve the appropriate members of our team. Where customers have indicated that they would prefer to be contacted, they can expect to receive a response in approximately five (5) business days following receipt of the feedback.
