Customer Complaint Management Software

Intelex Customer Complaint Software identifies and analyzes customer complaints and allows you to act on them sooner to reduce the number of customer escapes and gain increased visibility into common customer issues.

• Capture and track all customer complaints
• Analyze complaint data for trends
• Build Action Plans from complaint insights
• Use Insights to correct and prevent reoccurrence

Customer Complaint Management Software
Builds Customer Loyalty

Voice of the Customer (VoC) is critical to improving a quality management program. Capture and analysis
of customer complaints improves quality outcomes and maintains customer satisfaction and loyalty.

Customer Complaint Management Software Features

Centralize customer complaint data and create customized
workflows to manage complaints from their identification through to analysis
and final resolution.

Managing Customer Complaints is Critical to a Culture of Quality

Knowing what your customer thinks about your products and what issues they may be experiencing is invaluable to the success of your quality program and the strength of your brand.